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March 30, 2012 / compassioninpolitics

Service Design Book Recommendations

Service Design Books to Buy…
1. This is Service Design Thinking
2. Gamestorming
3. Service Thinking in the Public Sector
4. Faciliators Guide to Participatory Decision making
5. Management By Design
6. If Disney Ran Your Hospital
7. Service Breakthroughs: Changing the Rules of the Game
8. Co-Design a Process of Design Participation
9. Designing Services with Innovative Methods
10. From Products to Services: Insights and Experience from Companies which Have Embraced the Service Economy
11. The Service Profit Chain
12. The Checklist Manifesto: How to Get Things Right
13. Orbiting the Giant Hairball (?)
14. Where Good Ideas Come From (?)
15. The Laws of Simplicity
16. Glimmer
17. Design at Your Service
18. Sources of Power: How People Make Decisions
19. Problem Solving 101 ($15.61)
Service Design Books I Already Own:
1. Business Model Generation: Present Visual Stories that Transform Audiences by Alexander Osterwalder
2. Unfolding the Back of the Napkin by Dan Roam
3. Resonate: Present Visual Stories that Transform Audiences by Nancy Duarte
4. A Whole New Mind: Why Right-Brainers Will Rule the Future by Dan Pink
5. Nudge: Improving Decisions About Health, Wealth, and Happiness by Thayler and Sunstein
6. Ten Faces of Innovation IDEO’s Strategies for Defeating the Devil’s Advocate and Driving Creativity Throughout Your Organization by Tom Kelley
7. Yes by Robert Caldini
8. Switch: How to Change Things When Change Is Hard by Chip and Dan Heath
9. Drive: The Surprising Truth About What Motivates Us by Dan Pink

Here is the full list of service design book recommendations (its notable that they leave The Art of Innovation written by IDEO–although to be fair Ten Faces of Innovation seems the better book to me and there is significant overlap between the two).

Are there any I should add or subtract from my service design book list?

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