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January 23, 2012 / compassioninpolitics

Service design process: Social Innovation Process for Organizational Change

Service design is part of the emerging fields known as design thinking & social innovation. Here is an example of the service design process:

Finding out and learning
Learning about clients, contexts, the service provider, & providing insights.

Giving strategic direction
Strategic and analytic tasks the that help identify, plan, set, review, & analyze and give project direction.

Developing concepts
Developing relevant, innovative ideas and concepts. Creating solutions

Selecting the best
Selecting ideas and combining concepts. Evaluating results and solutions.

Enabling understanding
Sensualization and mapping. Making concepts tangible, showing future possibilities, and giving overview.

Making it happen
Implementing and delivery. Providing guidelines and plans.

Based on Practical Access to Service Design

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